Last updated: 26 August 2026
Fancy Fence Australia (“Fancy Fence”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you use our website, contact us, request a quote, subscribe to marketing communications or otherwise interact with Fancy Fence.
We aim to handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply.
1. Personal information we collect
The types of personal information we may collect include:
- your name;
- email address;
- telephone number;
- residential, business or project address;
- company or organisation name;
- information you provide when requesting a quote or making an enquiry;
- details about your project, property, gate or fencing requirements;
- correspondence between you and Fancy Fence;
- newsletter and marketing preferences;
- information submitted through forms on our website; and
- technical information about how you use our website, such as your IP address, browser type, device information and website activity.
We generally do not seek to collect sensitive information unless it is reasonably necessary for a particular purpose and permitted by law.
2. How we collect personal information
We may collect personal information when you:
- submit an enquiry or quote request through our website;
- contact us by telephone, email or another communication channel;
- subscribe to our mailing list or newsletter;
- request information about our products or services;
- engage us in relation to a project;
- interact with our website or online advertising; or
- provide information to one of our employees, contractors, distributors or representatives.
Where practical, we collect personal information directly from you.
We may also receive information from third parties, including referral partners, contractors, installers, suppliers or other people involved in a project.
3. How we use personal information
We may use personal information to:
- respond to enquiries and quote requests;
- provide information about Fancy Fence products and services;
- assess project requirements;
- prepare quotes, proposals or other project documentation;
- communicate with customers, prospective customers, contractors and suppliers;
- arrange the supply, manufacture, delivery or installation of products;
- provide customer service and after-sales support;
- manage our business records and customer relationships;
- improve our website, products and services;
- analyse website traffic and marketing performance;
- send marketing communications where permitted;
- comply with our legal and regulatory obligations; and
- protect our business, website, customers and systems from misuse, fraud or security threats.
We will not use personal information for an unrelated purpose unless permitted or required by law.
4. Website analytics and cookies
Our website may use cookies and similar technologies to help the website function, understand how visitors use it and measure the effectiveness of our marketing.
These technologies may collect information such as:
- IP address;
- browser and device type;
- pages viewed;
- time spent on the website;
- referring website or source; and
- interactions with website content.
We may use third-party analytics and advertising services to process this information on our behalf.
You can usually control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website operate.
5. Marketing communications
If you subscribe to our mailing list, request information from us or otherwise consent to receiving marketing communications, we may contact you about Fancy Fence products, projects, news, promotions or related services.
You can unsubscribe at any time by using the unsubscribe link contained in an email or by contacting us.
We will take reasonable steps to stop sending direct marketing communications when you ask us to do so.
6. Disclosure of personal information
We may disclose personal information where reasonably necessary to operate our business, including to:
- employees and contractors;
- manufacturers and suppliers;
- installers and service providers;
- delivery and logistics providers;
- website hosting and IT providers;
- email and communication platforms;
- customer relationship management and business administration providers;
- analytics and advertising providers;
- professional advisers such as accountants, insurers or lawyers; and
- government authorities or regulators where required by law.
We do not sell personal information to third parties.
Where third-party providers process personal information on our behalf, we take reasonable steps appropriate to the circumstances to ensure that information is handled securely.
7. Overseas disclosure and storage
Some of the third-party technology and service providers we use may process or store personal information outside Australia.
Depending on the services being used, information may be processed in countries including the United States, countries within the European Union, and other jurisdictions in which our service providers operate.
Where the Australian Privacy Principles apply to an overseas disclosure, we take reasonable steps as required by law in relation to the handling of personal information by overseas recipients.
8. Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically through our business systems or those of trusted service providers.
Our security measures may include access controls, password protection, secure systems, restricted access to information and other reasonable administrative and technical safeguards.
No internet transmission or electronic storage system can be guaranteed to be completely secure.
When personal information is no longer reasonably required for our business or legal purposes, we will take reasonable steps to destroy or de-identify it where required.
9. Accessing or correcting your information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, contact us using the details below.
We may need to verify your identity before providing access to personal information.
There may be circumstances where we are permitted by law to refuse access. If this occurs, we will explain the reason where required.
10. Remaining anonymous
Where practical and lawful, you may interact with us anonymously or using a pseudonym.
However, we may need identifying or contact information in order to provide a quote, respond to a project enquiry, arrange supply or installation, provide support or otherwise provide our services.
11. Third-party websites
Our website may contain links to third-party websites.
Fancy Fence is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.
12. Privacy complaints
If you believe we have mishandled your personal information or breached an applicable privacy obligation, please contact us using the details below.
Please provide enough information for us to understand and investigate your complaint.
We will review the matter and aim to respond within a reasonable period.
If you are not satisfied with our response and the Privacy Act applies to the matter, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology providers or legal obligations.
The current version will be published on our website with the date it was last updated.
14. Contact us
For questions, requests or complaints relating to privacy, please contact:
Fancy Fence Australia
